What it is. An auto message after each job asking how it went, with a path for praise or problems.
Why you need it. Problems you never hear about become public complaints. Wins you never capture stay invisible.
The problem. Radio silence after the invoice. Then a surprise one-star weeks later.
How we fix it. Short feedback flow: good path to review, bad path to you first.
Why you should get it. Fix issues private. Turn good jobs into public proof.